Return and Refund Policy
At CreaCharm, returns are easy! We strive to offer the best shopping experience, including fast and hassle-free returns. Please contact Customer Service to process your return.
Do I need to send products all the way to UK?
European customers can return their products to our European warehouse, US customers can arrange a pickup by UPS at the specified address. Customers from other countries will need to send their products to our warehouse in UK.
The products are fine, but I changed my mind
Products with no quality-related issues can be returned within 14 days of receiving your order. For details on the return policy, please choose the region where the order was delivered: European Union or United States and rest of the world.
Any product that has been used does not qualify for a return. Returned items must be unused, with original tags and packaging. Then you will get a full refund.
Products with quality problems
We guarantee all of our products against material and workmanship defects within 30 days of receiving your order. If a defect arises and a valid claim is received by Customer Service within 30 days, we can offer you an exchange, repair service, or new components for replacement. We will be responsible for all shipping fees. Then you will get a full refund.